Duplicate or mistaken charge
Captured twice, or billed after you cancelled: full refund to the original method once we match the Paystack reference.
Mistaken transactions
Refunds
Approved refunds go back through Paystack to the same card, wallet, or bank — typically 5–10 business days.
Email concordiaorbisadmin@gmail.com with your name, account email, amount, date, and Paystack reference. We reply within two business days.
Failed payment that still deducted money
Paystack often auto-reverses within about 24 hours. If not, send the SMS or receipt and we raise the refund.
Wrong amount
Overcharge: we refund the difference. Entire transaction in error: we refund the full amount.
Farm access paid by mistake
Unused access: request within 48 hours. After you unlock listings and start ordering, the fee is generally kept.
Order cancelled before dispatch
Still at “order received”: we cancel, restock, and refund the payment in full.
After delivery
Once goods have been delivered, we only review documented quality or shortage issues — not a change of mind.